| About Us We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Lancashire Plaster 167-169 Chorley New Road, Horwich, BL6 5QE, ENGLAND. Phone: 0845 496 1679 or 01204 693 900 Fax: not published to web page Email: see Contact us page (Spam) vat no: 883 4383 91 Please read carefully the following terms & conditions as they set out the basis upon which you can visit and use the ukplaster.com website ("site"). Intellectual rights All rights, including copyright, in this website are owned by or licensed to GAH. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own personal, non-commercial use is prohibited without the prior permission of GAH. You may not modify, adapt, alter, distribute or create derivative works of the site, in whole or in part. Links to Third Parties The site may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept any liability in respect of either the contents or your use of these websites. Accuracy of Content We have taken reasonable care to ensure that the information provided within this site is accurate; in particular that prices shown are correct at the time of publishing and that all products have been fairly described. All prices quoted are exclusive of VAT and delivery charges. Whilst we have tried to display products accurately, we cannot guarantee that the measurements quoted are correct due to variations in this natural product. Limitation of Liability Nothing in these terms and conditions shall exclude or limit liability in relation to any damages arising from death or personal injury caused by the negligence of GAH. However, in all other circumstances we will not accept liability for any loss or damage of any kind suffered as a result of using this site, including use of the information provided within this site. Damage to your Computer We make all possible effort to ensure that this website is free from viruses and defects. However, we cannot guarantee that use of this website or of any websites accessed through it, will not damage your computer. We shall not be liable for any loss or damage deemed to be a result of using this website. Account Security It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential. Order Acceptance If you have supplied us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order. At this point the contract for the sale of the goods shall be formed at the place from which the acceptance e-mail is sent. If however you have not supplied us with an e-mail address, our confirmation of order page at the end of the ordering process shall act as confirmation of acceptance of the order. No contract will be formed until you receive confirmation from us that we have accepted your order. Charges & Payments, VISA, MASTERCARD and most creditcards taken online only (sercure payments) for orders being paid by cheque payments must be made at leased 7 days prior to collection. The minimum charge for Labour: day work is £200.00 or part thereof; plus materials plus VAT. all Fixed price work is quoted prior to start & subject to VAT, Estimated work is a guide only and may vary & is subject to VAT. Deliveries Disclaimer We will endeavour to meet any date stated for delivery. We will not be liable for any losses, costs, damages or expenses incurred by you, in connection with us or third party arising directly or indirectly out of any failure to meet any estimated delivery date. Messages Disclaimer You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to remove any such comments from your order. Privacy policy As a UK based website we endeavour to ensure that all personal information provided is handled in accordance to the 1998 UK Data Protection Act and use technology that protects your information (including credit card details) from unauthorised use or access. We will not sell, distribute or disclose any information we hold on you to any third parties unless you have provided your consent or are required or permitted to do so by the law. The on-line shopping function of the site uses cookies to speed up the ordering process. These are small text files which are sent to your computer and enable our website to recognise you. They are not computer programmes and are incapable of reading any material on your hard disk or disseminating viruses. You can set up your computer so that it rejects cookies, but in doing so you will be unable to use the shopping facility on the site. Suspension of site We reserve the right to suspend the site at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the site if you breach any of these terms and conditions. Change of site details We reserve the right to change at any time any of the details of the products on the site, including prices, services and sizes. Change of legal notices We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site. Jurisdiction of site This website, its content and any contracts arising out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit & Debit card payments. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept most Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, if we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Most Goods are ex-stock, however because of the very large range of Products that we produce, if a product is not in stock, we will give you a clear indication of the time period before the item or items would be available (Normal turn-around is 7/9 days) . |
| Delivery Schedule We will normally send your order to you in 5 business days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK , 17.5 % VAT is added. |
| Credit Card Security We use RBS streamline Secure Server ONLY When the order is placed at our website, credit card transactions are encrypted at RBS streamline Secure Server ONLY using their Safe encryptions. No Card Information is held on our servers or with UKPLASTER with regards to any card details. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 7 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 496 1679 (International +44 1204 693900 or fax us on (not disclosed) or write to us at 167-169 Chorley New Road, Horwich, BL6 5QE ,United Kingdom |
| Privacy Policy ukplaster do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Return or exchange an item - our 100% money back guarantee If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 7 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Please note: 1. Goods will only be accepted for return if they are dispatched within 14 days of delivery. 2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 3. The cost of returning the item to us is your responsibility. 4. Delivery charges are only refundable where goods are faulty and a refund is made. We recommend that customers return goods for refund or exchange using Parcel2Go.com Parcel2Go.com is a reputable online parcel delivery company offering a wide range of UK and international courier services including DHL, Parcelforce Worldwide and City Link. In addition, Parcel2Go.com is the only parcel delivery website in the UK to offer FedEx's first class services. " Parcel2Go.com offers low cost discounted courier rates. " With Parcel2Go.com, online parcel tracking means the progress of a consignment can be checked at every stage of transit. " For your protection, Parcel2Go.com offers FREE £50.00 compensation cover for loss or damage. " Click here to go to the Parcel2Go.com website. |