|About Us We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.|
Our Contact details:
167-169 Chorley New Road, Horwich, BL6 5QE, ENGLAND.
Phone: 01204 693 900 or 0845 496 1679
Fax: not published to web page
Email: see Contact us page (Spam)
vat no: 169 2458 75
Please read carefully the following terms & conditions as they set out the basis upon which you can visit and use the ukplaster.com website ("site").
All rights, including copyright, in this website are owned by or licensed to World Plaster Limited T/A Ukplaster Reg Office: 32-36 Chorley New Road Bolton BL1 4AP. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own personal, non-commercial use is prohibited without the prior permission of World Plaster Limited. You may not modify, adapt, alter, distribute or create derivative works of the site, in whole or in part.
Links to Third Parties
The site may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept any liability in respect of either the contents or your use of these websites.
Accuracy of Content
We have taken reasonable care to ensure that the information provided within this site is accurate; in particular that prices shown are correct at the time of publishing and that all products have been fairly described. All prices quoted are exclusive of VAT and delivery charges. Whilst we have tried to display products accurately, we cannot guarantee that the measurements quoted are correct due to variations in this natural product.
Limitation of Liability
Nothing in these terms and conditions shall exclude or limit liability in relation to any damages arising from death or personal injury caused by the negligence of World Plaster Limited. However, in all other circumstances we will not accept liability for any loss or damage of any kind suffered as a result of using this site, including use of the information provided within this site.
Damage to your Computer
We make all possible effort to ensure that this website is free from viruses and defects. However, we cannot guarantee that use of this website or of any websites accessed through it, will not damage your computer. We shall not be liable for any loss or damage deemed to be a result of using this website.
If you have supplied us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order. At this point the contract for the sale of the goods shall be formed at the place from which the acceptance e-mail is sent. If however you have not supplied us with an e-mail address, our confirmation of order page at the end of the ordering process shall act as confirmation of acceptance of the order. No contract will be formed until you receive confirmation from us that we have accepted your order.
Charges & Payments,
VISA, MASTERCARD and most credit cards taken online only (secure payments) for orders being paid by cheque payments must be made at least 7 days prior to collection.
Our minimum charge for Labour: day work is £300.00 or part thereof; plus materials plus VAT. all Fixed price work is quoted prior to start & subject to VAT, Estimated work is a guide only and may vary, and is subject to VAT.
We charges interest at 3% above base on late payment of our invoices in accordance to the Late Payment of Commercial Debts act (1998).
Dispatch dates are quoted without engagement although every endeavour will be made to adhere to the date or dates quoted. In no circumstances shall the Company or third party Courier arising directly or indirectly out of any failure be liable for any loss arising from delay in dispatch however caused. Time shall not be of the essence of the contract.
You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause harm, nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to remove any such comments from your order.
Suspension of site
We reserve the right to suspend the site at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the site if you breach any of these terms and conditions.
Change of site details
We reserve the right to change at any time any of the details of the products on the site, including prices, services and sizes.
Change of legal notices
We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.
Jurisdiction of site
This website, its content and any contracts arising out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales.
Waste removal, Product Waste:
We are a manufacturing Company which work to produce environmentally friendly Products which do not pose a threat nor contain any hazardous Materials or Substances:-
Hessian (Jute) Scrim
Gypsum super Fine Casting (Plaster)
Please note, that it is your responsibility to dispose of waste legally and a licence may be required to dispose of it, you can find out here:
The Environment Agency
Blackfriars House Parsonage
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept most Visa/Mastercard & Debit card payments. We do not charge for any item until it is ready to ship or within 7 days of estimated delivery date. Backordered items are not charged until they are shipped. You may also send your credit card information via phone, fax, or email.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, if we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Most Goods are ex-stock, however because of the very large range of Products that we produce, if a product is not in stock and is likely to take longer than standard below, we will give you a clear indication of the time period before the item or items would be available (Normal turn-around is 7/10 days) .|
Dispatch/shipping, dispatch dates are quoted without engagement although every endeavour will be made to adhere to the date or dates quoted. In no circumstances shall the Company be liable for any loss arising from delay in dispatch however caused. Time shall not be of the essence of the contract.
|Delivery Schedule Orders are normally sent to you within 7-10 business days.|
Damage and Loss in Transit, the company accepts no liability for any damage to goods in transit unless notified to the company and the Carrier concerned within 24 hours after delivery.
The companies liability for damage in transit or non-delivery of goods duly notified to it in accordance with the above shall in any event to be limited solely to replacement of the goods within a reasonable time whether non-delivery on damage is due to the companies negligence or otherwise.
Claims Subject to the Provision of the above, all claimants for goods alleged to be defective must be made in writing to the company within three days after the date of delivery. When notification is so received the company may require the return of the goods or for the goods to be made available for inspection by the Company. Should the company be satisfied as to the defects then it retains the option to either replace defect goods within a reasonable time or credit to the customer within the contract price. All defective goods saw returned shall be the property of the company. Except as provided above the company shall have no liability whatsoever arising out of any agreement to sell or sale of goods including claims for direct or consequential or other loss, damage or expense whether arising or alleged to arise statutory or otherwise, or in negligence or alleged negligence on the part of the company or otherwise stop in no circumstances shall the company be liable for loss or damage in excess of the contract sale price.
|Back Orders If your item is not in stock, we will manufacture it within 10 days. Or if it is likley to be a longer period you will always be contacted with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK , 20 % VAT is added.|
|Credit Card Security We use Worldpay Secure Server, Streamline ONLY When the order is placed at our website, credit card transactions are encrypted at Worldpay Secure Server ONLY using their Safe encryptions. No Card Information is held unencrypted other than what is legally required by us on our servers or with UKPLASTER with regards to any card details.|
Your credit card and identity information are secure.
Compliance: Validated By Trustwave
Based upon information provided by us regarding our policies, procedures, and technical systems that store, process and/or transmit cardholder data, We have performed the required procedures to validate compliance with the PCI DSS.
© Cert 2012-2013 Trustwave Ph: 877-262-4766 (312-873-7500 outside U.S. or Canada) firstname.lastname@example.org
|Guarantee We guarantee your satisfaction. <All of our products come with a 7 day no quibble guarantee.>|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01204 693 900 or 0845 496 1679 (International +44 1204 693900 or fax us on same number or write to us at 167-169 Chorley New Road Horwich BOLTON BL6 5QE ,United Kingdom|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We may record our phone calls.
A business or other organisation can record or monitor phone calls or e-mail correspondence
but only in a limited set of circumstances relevant for that business which have been defined by the LBP Regulations. The main ones are:
o to provide evidence of a business transaction
o to ensure that a business complies with regulatory procedures
o to see that quality standards or targets are being met
o in the interests of national security
o to prevent or detect crime
o to investigate the unauthorised use of a telecom system
o to secure the effective operation of the telecom system.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.legislation.gov.uk/|
Cancellation: if a consumer cancels after having made a request in accordance with regulation 36(1), the consumer is to be liable to pay the trader reasonable costs in accordance with regulation 36(4);The consumer will have to bear the cost of returning the goods in case of cancellation within 7 days and, for distance contracts only, These goods by their very nature of the Products cannot normally be returned by post, the cost of returning the goods remains with the Consumer/Contractor;
where no fault can be found will be charged a return shipping and handling fee.
we must be notified within 7 days of goods being returned, must be unused, undamaged and must be returned in original packaging with any enclosed documentation.
Goods being cancelled or changed will be subject to a handling/stocking fee of 20% Orders valued over £250 may be deemed as a special made Orders and subject to 50%- 100% fee
1. Goods will only be accepted for return if they are dispatched within 7 days of delivery.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility,
4. Delivery charges are only refundable where goods are faulty and a refund is made.
We recommend that customers return goods for refund or exchange usings a reputable delivery company,
We cannot cancel your purchase when:
You return your product without proof of purchase
There is a contract for services with the product and you have arranged a services (e.g. fitting servie)
The goods were a special order.
Your order is a pre-order as this is treated as a deposit for goods therefore non-refundable.
The goods have been used beyond what would be considered reasonable use for inspection.