We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
167-169 Chorley New Road, Horwich, BL6 5QE, ENGLAND.
Phone: 01204 693 900 multi lines
Fax: not published
Email: see Contact us page (Spam)
vat no: 169 2458 75
Please read carefully the following terms & conditions as they set out the basis upon which you can visit and use the ukplaster.com website ("site").
All rights, including copyright, in this website are owned by or licensed to World Plaster Limited T/A Ukplaster Reg Office: 32-36 Chorley New Road Bolton BL1 4AP. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own personal, non-commercial use is prohibited without the prior permission of World Plaster Limited. You may not modify, adapt, alter, distribute or create derivative works of the site, in whole or in part.
Links to Third Parties
The site may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept any liability in respect of either the contents or your use of these websites.
Accuracy of Content
We have taken reasonable care to ensure that the information provided within this site is accurate; in particular that prices shown are correct at the time of publishing and that all products have been fairly described. All prices quoted are exclusive of VAT and delivery charges. Whilst we have tried to display products accurately, we cannot guarantee all the measurements quoted are correct due to variations in this natural product.
Limitation of Liability
Nothing in these terms and conditions shall exclude or limit liability in relation to any damages arising from death or personal injury caused by the negligence of World Plaster Limited. However, in all other circumstances we will not accept liability for any loss or damage of any kind suffered as a result of using this site, including use of the information provided within this site.
Damage to your Computer
We make all possible effort to ensure that this website is free from viruses and defects. However, we cannot guarantee that use of this website or of any websites accessed through it, damage to your computer. We shall not be liable for any loss or damage deemed to be a result of using this website.
If you have supplied us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order. At this point the contract for the sale of the goods shall be formed at the place from which the acceptance e-mail is sent. If however you have not supplied us with an e-mail address, our confirmation of order page at the end of the ordering process shall act as confirmation of acceptance of the order. No contract will be formed until you receive confirmation from us that we have accepted your order.
Charges & Payments,
VISA, MASTERCARD and most credit cards taken online only (secure payments) for orders being paid by cheque payments must be made at least 7 days prior to collection.
Our minimum charge for Labour: day work is £300.00 or part thereof; plus materials plus VAT. all Fixed price work is quoted prior to start & subject to VAT, Estimated work is a guide only and may vary, and is subject to VAT.
We charges interest at 3% above base on late payment of our invoices in accordance to the Late Payment of Commercial Debts act (1998).
Dispatch dates are quoted without engagement although every endeavour will be made to adhere to the date or dates quoted. In no circumstances shall the Company or third party Courier arising directly or indirectly out of any failure be liable for any loss arising from delay in dispatch however caused. Time shall not be of the essence of the contract.
You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause harm, nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to remove any such comments from your order.
Suspension of site
We reserve the right to suspend the site at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the site if you breach any of these terms and conditions.
Change of site details
We reserve the right to change at any time any of the details of the products on the site, including prices, services and sizes.
Change of legal notices
We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.
Jurisdiction of site
This website, its content and any contracts arising out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales.
Waste removal, Product Waste:
We are a manufacturing Company which work to produce environmentally friendly Products which do not pose a threat nor contain any hazardous Materials or Substances:-
Hessian (Jute) Scrim
Gypsum super Fine Casting (Plaster)
Please note, that it is your responsibility to dispose of waste legally and a licence may be required to dispose of it, you can find out here:
The Environment Agency
Blackfriars House Parsonage
Our terms & Conditions last modified with Consumer Contracts Regulations - which came into force on 13 June 2014
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept most Visa/Mastercard & Debit card payments. We do not charge for any item until it is ready to ship or within 7 days of estimated delivery date. Backordered items are not charged until they are shipped. You may also send your credit card information via phone, fax, or email.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, if we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Most Goods are ex-stock, however because of the very large range of Products that we produce, if a product is not in stock and is likely to take longer than standard below, we will give you a clear indication of the time period before the item or items would be available (Normal turn-around is 7/10 days) .
Dispatch/shipping, dispatch dates are quoted without engagement although every endeavour will be made to adhere to the date or dates quoted. In no circumstances shall the Company be liable for any loss arising from delay in dispatch however caused. Time shall not be of the essence of the contract.
There is a default delivery period of 30 days during which the retailer needs to deliver the goods to you unless a longer period has been agreed.
Damage and Loss in Transit, the company accepts no liability for any damage to goods in transit unless notified to the company and the Carrier concerned within 5 days of delivery.
The companies liability for damage in transit or non-delivery of goods duly notified to it in accordance with the above shall in any event to be limited solely to replacement of the goods within a reasonable time whether non-delivery on damage is due to the companies negligence or otherwise.
Claims Subject to the Provision of the above, all claimants for goods alleged to be defective must be made in writing to the company within three days after the date of delivery. When notification is so received the company may require the return of the goods or for the goods to be made available for inspection by the Company. Should the company be satisfied as to the defects then it retains the option to either replace defect goods within a reasonable time or credit to the customer within the contract price. All defective goods returned shall be the property of the company. The company shall have no liability whatsoever arising out of any agreement to sell or sale of goods including claims for direct or consequential or other loss, damage or expense whether arising or alleged to arise statutory or otherwise, or in negligence or alleged negligence on the part of the company or otherwise stop in no circumstances shall the company be liable for loss or damage in excess of the contract sale price.
If your item is not in stock, we will manufacture it within 10 days. Or if it is likley to be a longer period you will always be contacted with the option to cancel your order if you would rather not wait.
For orders made from the UK , 20 % VAT is added.
Credit Card Security
We use Worldpay Secure Server, Streamline ONLY When the order is placed at our website, credit card transactions are encrypted at Worldpay Secure Server ONLY using their Safe encryptions. No Card Information is held unencrypted other than what is legally required by us on our servers or with UKPLASTER with regards to any card details.
Your credit card and identity information are secure.
Compliance: Validated By Trustwave
Based upon information provided by us regarding our policies, procedures, and technical systems that store, process and/or transmit cardholder data, We have performed the required procedures to validate compliance with the PCI DSS.
© Cert 2012-2013 Trustwave Ph: 877-262-4766 (312-873-7500 outside U.S. or Canada) firstname.lastname@example.org
We guarantee your satisfaction. <All of our products come with a 7 day no quibble guarantee.>
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01204 693 900 or 0845 496 1679 (International +44 1204 693900 or fax us on same number or write to us at 167-169 Chorley New Road Horwich BOLTON BL6 5QE ,United Kingdom
World Plaster trading as: UKPlaster GDPR POLICY
CONTEXT AND OVERVIEW
UKPlaster gathers and retains information pertaining to businesses and individuals. This includes customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.
This data protection policy ensures UKPlaster:
o Complies with data protection law and follows good practice
o Protects the rights of staff
o Is open how it stores and processes individuals' data
o Protects itself from the risks of a data breach
DATA PROTECTION LAW
The data protection act 1998 is fully complied with.
We follow the eight most important principles. Data must:
o Be processed fairly and lawfully
o Be obtained only for specific, lawful purposes
o Be adequate relevant and not excessive
o Be accurate and kept up to date
o Not be held for any longer than necessary
o Processed in accordance with the rights of data subjects
o Be protected in appropriate ways
o Not be transferred outside the European Economic Area (EEA) unless that country or territory also ensures adequate protection
PEOPLE RISKS AND RESPONSIBILITIES
The policy applies to:
o The Offices of UKPlaster
o The cloud infrastructure of UKPlaster
o All staff and volunteers of UKPlaster
o All contractors, suppliers and other people working on behalf of UKPlaster
It also applies to all data that the company holds relating to identifiable individuals, even if the information technically falls outside of the data protection Act 1998. This can include:
o Names of individuals
o Postal addresses
o Email addresses
o Telephone numbers
o Plus, any other information relating to individuals
DATA PROTECTION RISKS
This policy helps to protect UKPlaster from data security risks including:
o Breaches of confidentiality. For instance, information being given out inappropriately.
o Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them.
o Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data.
Everyone who works for or with UKPlaster has some responsibility for ensuring data is collected, stored and handled appropriately.
Each person that handles personal data must ensure that it is handled and processed in line with this policy and data protection principles.
o The board of directors are ultimately responsible for ensuring that UKPlaster meets its legal obligations.
o Inclusion of data protection within regular management and staff meetings to be updated, reviewed, responsibilities qualified, risks and any issues discussed.
o Arrange data protection training and advice for personal covered in this policy
o Handling data protection questions from staff and anyone else covered by this policy
o Dealing with individual requests to see data that the company holds
Outsourced/third party companies that work with us.
o We monitor all third-party companies that we work with to make sure that no data is removed from a customer site or cloud infrastructure without a customer's instruction to do so. For instance, copying databases in order to fix corruptions.
o In rare cases where a third party may need to access data, we sign and hold non-disclosure agreements
o When working with Microsoft, we monitor all interaction with a customer's system. No data is removed from local premise or cloud infrastructure apart from encrypted backup instances or when event logs are required to repair our network.
o The only people with access data covered by this policy will be those who need it for their work.
o Data will not be shared informally. When access to confidential information is required employees are to request it from one of the Directors.
o UKPlaster will provide training to all employees to help them understand their responsibility when handling data.
o Employees are to keep all data secure, by taking sensible precautions and following the guidelines below.
o Strong passwords are used and will never be shared.
o Multi-Factor Authentication (MFA) will be used by all staff when accessing our systems
o Personal data will not be disclosed to unauthorised people, either within the company or externally.
o Data will be reviewed regularly and updated if it is found to be out of date. If no longer required data will be shredded.
o Employees should seek help from one of the Directors if they are unsure of any aspect of data protection.
When data is stored on paper it will be kept in a secure place where unauthorised people cannot see it.
o When not required any paper or files will be kept in a locked drawer or filing cabinet
o Employees are to make sure paper and printouts are not left where unauthorised people can see them, e.g. on a printer etc.
o Data printouts will be shredded and disposed of securely when no longer required.
o Data stored electronically is protected from unauthorised access, accidental deletion and malicious hacking attempts.
o Electronic data is protected by strong passwords and not shared between employees. Multi-Factor authentication (MFA) is also used by all staff
o Occasionally data may be stored on removable media, these are kept locked away securely and when no longer required data is deleted.
o Data is stored in our cloud infrastructure environment protected by MFA
o On-site servers containing any personal data are not used
o Data is backed up off site frequently. Backups are done regularly and not held on-site.
o Data is never saved directly to laptops or other mobile devices.
o All servers and computers containing data are protected by approved software, firewall and MFA security.
o Customer devices held within our office for repairs will also be covered under this policy. Customer data may be backed up, restored and will be deleted when no longer required.
Personal data is of no value to UKPlaster unless the business can make use of it. However, it is when personal data is accessed and used that it can be at the greatest risk of loss, corruption or theft. Therefore the following must be adhered to:
o When working with personal data employees must ensure the screens of their PC's are always locked when left unattended.
o Personal data should not be shared informally. In particular, it should never be sent by email, as this form of communication is not secure.
o Data must be encrypted before being transferred electronically.
o Personal data should NEVER be transferred outside the European Economic Area.
o Employees should not save copies of personal data to their own PC's.
o Employees always access and update the central copy of any data.
o No personal data will be copied from a customer site to our own cloud infrastructure. Only configuration data may be held to help support the customer.
The law requires UKPlaster to take reasonable steps to ensure data is kept accurate and up to date.
o Data will be held in as few places as necessary. Staff should not create any unnecessary additional data sets.
o Staff should take every opportunity to ensure data is updated. For instance. confirming contact details when a customer calls.
o UKPlaster will make it easy for data subjects to update the information UKPlaster holds about them.
o Data should be updated as inaccuracies are discovered. As an example, if a customer can no longer be reached on their stored contact number or email address it should be removed from the database.
SUBJECT ACCESS REQUESTS
All individuals who are the subject of personal data held by UKPlaster are entitled to ask what information the company holds on them and why
o Ask how to gain access to it
o Be informed how to keep it up to date
o Be informed how the company is meeting its data obligations.
o All "Opt-in" data saved and used for the purposes of marketing, all individuals are always given an "Opt-out" option. If an "Opt-out" option is received the data is removed and deleted accordingly.
If an individual contacts the company requesting this information, this is called a subject request.
Subject access requests should be made via email to email@example.com
Staff will provide the relevant data within a reasonable time
Most importantly staff will always verify the identity of anyone making a subject access request before handing over any information.
DISCLOSING DATA FOR OTHER REASONS
In certain circumstances, the Data Protection Act allows personal data to be disclosed to law enforcement agencies without the consent of the data subject.
Under these circumstances UKPlaster will disclose requested data. However, the Directors will ensure the request is legitimate, seeking assistance from the company's legal advisor if necessary.
UKPlaster aims to ensure the individuals are aware that their data is being processed and that they understand
o How the data is being used
o How to exercise their rights
o How to "Opt-out" of any/all marketing activity.
ukplaster do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We may record our phone calls which are encrypted and pasword
A business or other organisation can record or monitor phone calls or e-mail correspondence
but only in a limited set of circumstances relevant for that business which have been defined by the LBP Regulations. The main ones are:
o to provide evidence of a business transaction
o to ensure that a business complies with regulatory procedures
o to see that quality standards or targets are being met
o in the interests of national security
o to prevent or detect crime
o to investigate the unauthorised use of a telecom system
o to secure the effective operation of the telecom system.
The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so youre covered if things go wrong. Prior to this date see EU Distance Selling Directive which can be found at http://www.legislation.gov.uk/
Cancelling of services
Please check that you have correctly ordered as these Products are man-made to order and some costs may occure in some cases for cancelled products.
There are some contracts where you wont have a right to cancel a service. For example, hotel bookings, flights, car hire, concerts or where the trader is carrying out urgent repairs or maintenance or Goods that are manufatured/made for you.
Your right to cancel You have 14 days from entering into a service contract in which you can cancel it.
There are some goods you can't return if you simply change your mind, including:
ie. Software if you've broken the seal on the wrapping
perishable or (Manufactured made specialy Goods) are included in items that deteriorate
rapidly or delicate by travel if stated, or such as food and flowers man made tailor-made
(Specially made items) or personalised goods inc underwear and earrings.
Returning faulty goods
If you receive faulty goods and wish to return them, the Regulations are in addition to your other legal rights.
So, if your goods are faulty and dont do what they're supposed to, or dont match the description given, you have the same consumer rights under the Consumer Rights Act (which replaces the Sale of Goods Act from 1 October 2015) as you have when buying in store.
Any terms and conditions that say you must cover the cost of returning an item wouldnt apply where the goods being returned are faulty.
Goods being cancelled or changed will be subject to a handling fee of percentatage work carried out of Order, values over £250 may be deemed as an extra special man made Order and subject to 50%- 100% fee
1. Your right to cancel an order for goods made at a distance starts when you receive the goods and lasts for 14 days
2. Your right to cancel a service made at a distance starts the moment you enter into the contract and lasts 14 days.
3. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
4. The cost of returning the item to us is your responsibility,
5. Delivery charges are only refundable where goods are faulty and a refund is made.
We recommend that customers return goods for refund or exchange usings a reputable delivery company,
We cannot cancel your purchase when:
If supplied items have been cut, marked or damaged by you or any other persons known or unknown to
you having attempted to fit or arranged services for same (e.g. fitting servie)
The goods were a special order.
Your order is a pre-order as this is treated as a deposit for goods therefore non-refundable.
The goods have been used beyond what would be considered reasonable use or any damage which was not prior reported.
Delivery of goods
There is a default delivery period of 30 days during which the retailer needs to deliver the goods to you unless a longer period has been agreed.